FOR ANY QUESTIONS OR ASSISTANCE, PLEASE EMAIL US AT: INFO@SHAKERAALEXIS.COM

​​

RETURN ELIGIBILITY

​

CONDITION: ITEMS MUST BE IN NEW, UNWORN CONDITION WITH ORIGINAL TAGS ATTACHED.

TIMEFRAME: RETURN REQUESTS MUST BE SUBMITTED WITHIN 5 DAYS OF RECEIVING YOUR ORDER.

​

RETURN PROCESS

​

1. REQUEST AUTHORISATION: EMAIL INFO@SHAKERAALEXIS.COM WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO REQUEST A RETURN AUTHORISATION.

2. AWAIT INSTRUCTIONS: OUR TEAM WILL REVIEW YOUR REQUEST AND PROVIDE DETAILED RETURN INSTRUCTIONS.

3. RETURN SHIPMENT: SHIP THE ITEM(S) BACK WITHIN 5 DAYS OF RECEIVING RETURN AUTHORISATION. ENSURE ITEMS ARE SECURELY PACKAGED, AND INCLUDE ANY ORIGINAL SHIPMENT ITEMS AND PAPERS

4. INSPECTION AND REFUND: ONCE RECEIVED, ITEMS WILL BE INSPECTED. IF APPROVED, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD, EXCLUDING SHIPPING CHARGES.

​

ADDITIONAL INFORMATION

​

DAMAGED OR INCORRECT ITEMS: IF YOU RECEIVE A DAMAGED OR INCORRECT ITEM, CONTACT US WITHIN 2 DAYS OF DELIVERY AT INFO@SHAKERAALEXIS.COM FOR ASSISTANCE.

PROCESSING TIME: ALLOW UP TO 5 BUSINESS DAYS FOR RETURN PROCESSING ONCE WE RECEIVE YOUR ITEM(S).

NON-REFUNDABLE ITEMS: SHIPPING CHARGES ARE NON-REFUNDABLE, EXCEPT IN CASES OF FAULTY OR INCORRECTLY SHIPPED ITEMS.

​

​

​

*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF YOU BELIEVE YOUR PACKAGE IS LOST OR STOLEN, PLEASE CONTACT ROYAL MAIL DIRECTLY.*