FOR ANY QUESTIONS OR ASSISTANCE, PLEASE EMAIL US AT: INFO@SHAKERAALEXIS.COM

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ORDER PROCESSING: ORDERS ARE TYPICALLY FULFILLED WITHIN 24-48 HOURS. HOWEVER, PLEASE ALLOW UP TO 5 WORKING DAYS FOR PROCESSING AND FULFILMENT.

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ONCE AN ORDER IS PLACED, IT CANNOT BE MODIFIED OR CANCELLED. IF THERE IS AN ISSUE WITH YOUR ORDER, PLEASE REACH OUT TO US, AND WE WILL DO OUR BEST TO ASSIST YOU.

 

SHIPPING CONFIRMATION: WHEN YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL THAT INCLUDES YOUR TRACKING NUMBER. PLEASE VISIT THE ROYAL MAIL WEBSITE AND ENTER YOUR TRACKING NUMBER TO RECEIVE UPDATES ON YOUR SHIPMENT.

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*ALL ORDERS ARE SHIPPED USING ROYAL MAIL TRACKED 48 WHICH AIMS TO DELIVER WITHIN 2-3 WORKING DAYS.*

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INTERNATIONAL SHIPPING

INTERNATIONAL ORDERS: CUSTOMERS ARE RESPONSIBLE FOR PAYMENT OF DUTIES, FEES, AND IMPORT TAXES ON ALL INTERNATIONAL ORDERS UPON DELIVERY.

FINAL SALE: ALL INTERNATIONAL SALES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.

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FAILED DELIVERY / RETURNED TO SENDER

IF THE PACKAGE CANNOT BE DELIVERED TO THE PROVIDED SHIPPING ADDRESS DUE TO CAUSES ATTRIBUTABLE TO THE CUSTOMER'S LACK OF COOPERATION (E.G., INCORRECT PHONE NUMBER, INCORRECT OR INCOMPLETE SHIPPING ADDRESS, ABSENT RECEIVER) OR IF THE CUSTOMER REFUSES TO COLLECT THE PACKAGE, THE PACKAGE WILL BE RETURNED TO US AT THE CUSTOMER'S EXPENSE. THIS EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTIES AND TAXES THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE ORDER TO BE REFUNDED.

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DAMAGED / OPENED BOX

IF YOU RECEIVE YOUR PACKAGE AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA ROYAL MAIL FOR THE DAMAGED PACKAGE.

NOTE: ROYAL MAIL TRACKED 48 INCLUDES COMPENSATION COVER UP TO £150.

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*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF YOU BELIEVE YOUR PACKAGE IS LOST OR STOLEN, PLEASE CONTACT ROYAL MAIL DIRECTLY.*